Terms and Conditions

Welcome to Crust & Ember Pizzeria's online ordering platform. By accessing or using this site at docksidecollective.xyz you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use now. This policy applies to all users and visitors from United Kingdom residing in London, SW1A 1AA.

Interpretation and Updates

The term “Site” means the website operated by Crust & Ember Pizzeria for the sale of pizza and related items. “We,” “us,” and “our” refer to Crust & Ember Pizzeria located at 12 Pizza Lane, SW1A 1AA, London, United Kingdom. The information on this Site is provided for general purposes and may be updated without notice. Last updated: 2025-10-10. If you have questions about updates, contact us at +44 20 7946 0958.

Ordering and Delivery

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order for reasons including product unavailability, inaccuracies in product or pricing information, or suspected fraud. Deliveries are available to addresses within the service area. Estimated delivery times are provided at checkout but are not guaranteed. Deliveries require a signature for verification in some locations and may be limited by local regulations.

Payments and Pricing

Prices on the Site are in £ and include applicable taxes where required. We accept payment by methods displayed at checkout. You agree to provide current, complete, and accurate payment information and to promptly update any information to ensure charges can be processed. If a payment is rejected, we may cancel the order. We reserve the right to change prices without prior notice, but the change will not affect orders already confirmed and in transit.

Cancelation and Refunds

Orders may be canceled before preparation begins. Cancellations after preparation may not be eligible for a full refund. Refunds, if approved, will be issued to the original payment method within a reasonable period. To request a cancellation or refund, contact us at +44 20 7946 0958 or use the contact options on docksidecollective.xyz.

Delivery Areas and Responsibilities

We deliver within the area specified on the Site. You are responsible for ensuring the delivery address is accurate and accessible. If the courier is unable to deliver due to incorrect address or absence of recipient, the order may be returned or redelivered at additional cost. You agree to be present at the delivery location to sign for the order where required.

Intellectual Property

All content on the Site, including menus, designs, logos, and text, is the property of Crust & Ember Pizzeria or its licensors and is protected by copyright and other laws. You may view, download, and print materials for personal, non-commercial use only, provided you do not remove any notices of ownership. Any commercial use requires our prior written consent.

Prohibited Conduct

You agree not to misuse the Site, disrupt its operation, or engage in any activity that could harm Crust & Ember Pizzeria or its customers. Prohibited activities include attempting to gain unauthorized access, transmitting malware, or using the Site for illegal or fraudulent purposes. We reserve the right to suspend or terminate accounts or access for violations.

Privacy

We collect and process personal information as described in our privacy policy. By using the Site, you consent to the collection and use of your data for order processing, customer support, and marketing in compliance with applicable laws. If you have concerns about data, contact +44 20 7946 0958 or review the policy at docksidecollective.xyz.

Limitation of Liability

To the maximum extent permitted by law, Crust & Ember Pizzeria shall not be liable for indirect, incidental, special, or consequential damages arising from use of the Site or the ordering service. Our total liability for any direct damages is limited to the amount paid for the applicable order. This limitation does not apply to liability for death or personal injury caused by our negligence or for willful misconduct.

Governing Law and Disputes

These Terms are governed by the laws of United Kingdom without regard to its conflicts of law principles. Any disputes arising out of or relating to these Terms shall be resolved by the courts of London.

Contact Information

If you have questions about these Terms, please contact Crust & Ember Pizzeria at +44 20 7946 0958 or visit docksidecollective.xyz. By continuing to use the Site after changes, you accept the revised Terms and Conditions.